Cancellation and refund policy
Last updated 24 October 2026. Compliant with the Consumer Protection Act, 2019 and Indian E-Commerce Rules.
1. Cloud Digital Service
ClanBite is a software-as-a-service (SaaS) application operated as a cloud digital service in India. All official billing communications, payment receipts, consumer inquiries, and legal notices are received and processed electronically through our verified digital desks at billing@clanbite.in and contactus@clanbite.in, or via our correspondence address below.
2. Strictly No Refunds Policy
ClanBite operates on a strict No Refunds policy for all paid subscription plans, including Family Planner and Home Business subscriptions.
Because ClanBite provisions instant access to cloud features, server processing, AI assistants, and automated databases immediately upon successful payment, digital delivery is instantaneous, complete, and non-reversible. Under the Indian Contract Act, 1872 and the Consumer Protection Act, 2019, by completing payment you explicitly acknowledge and agree to immediate digital performance and waive any right to claim refunds, cancellations for change of mind, or pro-rata reimbursements for unused periods.
3. Cancel Anytime Policy
You are in complete control of your subscription. You may cancel your ClanBite subscription at any time prior to your next renewal date:
- How to cancel: You can cancel directly from your ClanBite billing screen or by sending a cancellation request from your registered Gmail to billing@clanbite.in.
- Active access until renewal date: When you cancel, no further renewal payments or recurring charges will ever be made. You will continue to have full, uninterrupted access to all paid features of ClanBite through the end of your current pre-paid subscription period.
- Data preservation: Your meal plans, recipes, customer records, and bills stay safely stored in your own Google Drive and are never deleted when a subscription ends.
4. Technical Failed Payments (The Sole Exception)
The only circumstance in which a payment refund or reversal is granted is for a technical failed transaction, where your bank or UPI account was debited but ClanBite access was not unlocked due to a technical error, network disconnection, or payment gateway timeout.
- Automated Gateway Reversal: In accordance with Reserve Bank of India (RBI) Turnaround Time (TAT) guidelines and banking protocols, most failed debits are reconciled automatically and returned to the original payment source within 5 to 7 banking days by Razorpay or your issuing bank.
- Manual Assistance Desk: If your funds have not returned after 7 banking days, please write to billing@clanbite.in with your payment reference (UTR number / Razorpay payment ID), date of transaction, and registered Gmail address. Our team will verify transaction records and coordinate an expedited reversal within 3 to 5 business days.
5. Invoices & Bill of Supply (from billing@clanbite.in)
All subscription invoices and payment receipts are sent automatically to your registered Gmail address from our dedicated billing email: billing@clanbite.in.
In accordance with Section 22 of the Central Goods and Services Tax (CGST) Act, 2017 (turnover exemption) and Rule 49 of the CGST Rules, 2017, ClanBite issues an official digital Bill of Supply in lieu of a tax invoice, detailing the digital service description (SAC 998439), transaction reference, and zero-tax threshold status.
6. Consumer Protection & Grievance Redressal
Under the Consumer Protection (E-Commerce) Rules, 2020, ClanBite provides an electronic Grievance Redressal Desk for fair, transparent consumer support:
- Grievance Officer: Electronic Grievance Redressal Officer
- Direct Contact: contactus@clanbite.in (cc: billing@clanbite.in)
- Statutory Timelines: Every grievance is acknowledged within 48 hours and investigated and resolved within 30 calendar days from receipt.
7. Limitation of Liability
To the fullest extent permitted under the laws of India, the total aggregate liability of ClanBite, its proprietors, founders, developers, and team members arising out of or related to your subscription, billing, or use of the application shall not exceed the actual amount paid by you to ClanBite in the twelve (12) months immediately preceding the claim.
8. Contact & Correspondence Address
For all billing questions, receipt copies, failed payment verifications, or subscription management, write to us directly at:
Billing Desk: billing@clanbite.in
General Support: contactus@clanbite.in
Correspondence & billing address:
ClanBite
61, Ashraya Building,
266, Walkeshwar Road,
Mumbai - 400006,
Maharashtra, India.
Billing Desk: billing@clanbite.in
General Support: contactus@clanbite.in